Shipping policy

EVEMX Designs products are designed and made to order in Lithuania (European Union) and shipped worldwide.

Below you will find information about production, delivery times, shipping costs, and import duties.

⚠️ Please note: production and design time is separate from shipping time. Delivery time starts only after your order has been completed and handed over to the courier.

Production Time

All EVEMX graphics are made to order.

  • Design — your personalised design is prepared and sent to you for approval within 1–5 working days. If you request corrections, the cycle repeats and may take another 1–5 working days.
  • Production — 2–5 working days after the design has been approved.
  • Sticker application service on plastic kits — 1–4 working days.
  • Other products (plastic kits, seat covers, apparel, PitBoards) — timing depends on whether the item is in stock or has to be produced. You will be informed individually by email.

During busy periods, seasonal peaks or major promotions, production time may be slightly longer.

Delivery Times

Orders are shipped worldwide using trusted carriers — Itella, Venipak, FedEx and UPS. In some cases other shipping services may be used depending on the destination.

Estimated delivery time after dispatch:

  • 🇱🇹 🇱🇻 🇪🇪 Lithuania, Latvia & Estonia — 1–3 working days
  • 🇪🇺 Other European Union countries — 4–7 working days
  • 🌍 Other countries worldwide — 7–14 working days
  • ✈️ FedEx Express within Europe — 1–3 working days
  • ✈️ FedEx Express outside Europe — 2–7 working days

⚡ Express shipping may be available on request for an additional cost and an agreed delivery timeframe.

Delivery times are estimates and may be longer due to customs processing, carrier operations, holidays, weather or other circumstances.

All standard shipments are registered and include a tracking number. If an alternative shipping method is agreed where tracking is unavailable, the customer accepts responsibility for any parcel loss, delay or misplacement related to the selected shipping method.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, the weight of the order and the shipping method selected.

If your country or region is not available during checkout, please contact us and we will assist you.

Prices and Taxes

Prices are shown in your local currency and are converted from euro at the current exchange rate.

Prices do not include any import duties or taxes charged by the destination country. These are set by the authorities of the country you are shipping to, are collected by the carrier, and are the responsibility of the customer.

Customs, Import Duties & Taxes

All orders ship from Lithuania, European Union.

European Union

No customs duties or additional import charges apply within the EU.

Exceptions: some territories lie outside the EU customs and VAT area and may be subject to import charges on delivery, including:

  • Canary Islands (Spain)
  • Ceuta & Melilla (Spain)
  • Åland Islands (Finland)

Typical charges for these destinations: local tax (for example IGIC, approximately 7% in the Canary Islands), import duty, and a courier handling/brokerage fee of roughly €10–25 per shipment.

United States

Since 29 August 2025 the United States has suspended the $800 duty-free de minimis exemption. All shipments are subject to import formalities regardless of value.

Typical charges may include:

  • Import duty — depends on the product. Graphics and decals are classified as self-adhesive plastic film (HS 3919.90); seat covers, apparel and textile items fall under different classifications and are usually charged at a higher rate.
  • Any additional US tariffs currently in force on goods of EU origin. These rates change, so please check the current rate before ordering.
  • Merchandise Processing Fee (MPF) — approximately 0.35% of the value, with a minimum charge per shipment.
  • State and local sales tax — approximately 0–10%, depending on the state.
  • Courier customs / brokerage fee — typically $10–25 per shipment.

Typical total: around 10–25% of the order value.

These charges are handled and collected by the courier (FedEx / UPS) and are separate from the shipping cost shown at checkout. EVEMX Designs does not control, collect or receive any part of these import charges.

Canada

Typical charges may include sales tax (GST / HST / PST) of approximately 5–15% depending on the province, import duty of approximately 0–6.5%, and a courier brokerage fee of roughly €10–25 per shipment. Typical total: around 10–20% of the order value.

United Kingdom

Orders valued above £135 may be subject to UK import VAT (20%) and customs duties. Carriers may also charge a clearance or handling fee.

Switzerland

Swiss import VAT (currently 8.1%) may apply to the order value including shipping. The carrier may also charge a customs clearance fee.

Norway

Norwegian VAT (25%) and any applicable duties are charged on import. The carrier may also charge a clearance fee.

Other countries

Local VAT / GST, import duty and carrier clearance fees may apply according to the rules of the destination country.

Import taxes, customs duties and clearance fees are determined by the destination country and are the responsibility of the customer.

Refused Import Charges

Our products are made to order and produced specifically for each customer. If a shipment is refused due to unpaid import duties or taxes and the parcel is returned to us, the order will not be refunded, as the product was produced correctly and to the customer's specification.

Shipping Addresses

Orders must be shipped to a valid physical street address. We do not ship to PO Boxes or military addresses (APO / FPO / DPO).

If an incorrect shipping address is entered:

  • Before dispatch — contact us immediately so we can update it.
  • After dispatch — EVEMX Designs is not responsible for lost or misdelivered parcels caused by incorrect address information.

Carrier Responsibility

Once an order has been dispatched, delivery is handled by the selected carrier. If you experience delays or tracking issues after dispatch, we recommend contacting the carrier directly with your tracking number, as they hold the most up-to-date information.

If the parcel does not reach you within twice the maximum estimated delivery time, you may request a refund or choose to continue waiting for delivery. If a parcel is confirmed lost in transit, EVEMX Designs will either produce and send a replacement or refund the order.

Questions About Shipping

If you have questions about your order or delivery, please contact us:

  • 📧 Email: info@evemx.com
  • 📞 Phone: +370 667 77128
  • 📸 Instagram: @evemx_designs

For more details, please read our full Terms of Service.

MB Evemx, Navaršonių g. 33-3, LT-38365 Panevėžio r., Lithuania

Last updated: September 2026