Refund policy

Refunds. All products we sell that are personalised to the customer's requirements cannot be returned to the retailer, so we do not accept returns of personalised products. Only non-personalised products can be returned and refunded to the customer in accordance with the laws in force in Lithuania. In cases where the product is defective or there are manufacturing or design errors which are not specified in these terms and conditions as the responsibility of the customer, the goods may be returned. In this case, we agree with the customer whether a new product with corrected defects is required or whether the customer wishes to recover the money paid. If the customer chooses to be refunded, the customer must return the goods at his/her own expense and will only be refunded the amount previously paid. The refund will only be made once the returned goods have reached us and their condition has been assessed. Returned products must be undamaged, unused and in their original packaging. If these conditions are breached, the customer will not receive any refund at all, or will receive a refund of the correct proportion of the money paid as assessed by us. We therefore ask that you carefully check that everything corresponds to the order you have placed before using the goods. The customer may choose not to receive a refund, but to have a new product delivered with the defects corrected. In this case, the previously ordered product must also be returned according to the criteria described above.